Contact Us
Technology

Sitecore Support

Supporting businesses to get the most out of their Sitecore investment

As a Sitecore Platinum Implementation Partner, we help our clients unleash the true potential of personalization, drive measurable outcomes and Realize Business Value with Sitecore.
Let's Get Started
sitecore support services
1

Infrastructure Support

  • Hosting Support
  • Patches and Security Monitoring & Storage
  • Access and rights management
  • Monitoring and Reporting
2

Platform Management

  • Automated Deployment Caching
  • Performance Tuning
  • Redundancy and Disaster Recovery
  • Upgrade Planning
3

Application Support

  • Application Monitoring
  • Code Customization & Bug Fixing
  • Enhancements & configuration Changes
4

24/7 Help Desk

  • Single Point of Contact for all requests
  • Register and Routing request to Altudo's Sitecore Support Team
  • Prompt escalation of critical issues during night hours and holiday

Benefits of Our Sitecore Support Services

Timely Audits with Experienced Staff:

Our in-house Sitecore experts help you understand, customize and integrate along with timely audits, health checks for better operational efficiency.

Seamless Operations at Affordable Costs:

We assist you with integrating your martech stack, removing data silos that become major hurdles and ensure measurable outcomes.

Automated & Optimized Delivery:

Along with optimized and automated workflows for easier management, we also help you take corrective measures for insufficient deployment.

24/7 Support & Reliable Coverage:

We offer end-to-end support along with monitoring high-value, critical production environments & deployments in real time.

Sitecore managed offerings

From Bronze to Gold plans, our resolution hours and support capacities vary as per the needs of our clients. We offer upto 120 hours of support per month with 24*7 availability and 30-minute turn-around-time for critical issues.

Gold

Response Time

  • Critical: 30 min
  • Medium: 2 Hours
  • Low: 4 Hours

Resolution Time*

  • Critical: 12 Hours
  • Medium: Next business day
  • Low: 48 Hours

Capacity & Availability

  • Up to 120 Hours/month
  • 99.5% to 99.9% depending on deployment topology

Service Hours

  • 24*7 for Critical issues, 8*5 for standard issues
Silver

Response Time

  • Critical(P1): 4 Hour
  • Medium(P2): 8 Hours
  • Low(P3): 16 Hours

Resolution Time*

  • Critical: Same business day
  • Medium: 1-2 business days
  • Low: 2 business days

Capacity & Availability

  • Up to 80 Hours/month
  • 99.5% to 99.9% depending on deployment topology

Service Hours

  • 16*5 for Critical issues, 8*5 for standard issues
Bronze

Response Time

  • Critical(P1): 4 Hour

Resolution Time*

  • Critical(P1): Same business day

Capacity & Availability

  • Up to 40 Hours/month
  • 99.5% to 99.9% depending on deployment topology

Service Hours

  • 16*5 for Critical issues, 8*5 for standard issues

Altudo + Sitecore at a glance

  • 600+
    Sitecore Specialists
  • 500+
    Sitecore Delivered Projects
  • 100+
    Certifications
Altudo Tech Solutions
  • 10+
    Solutions
  • 8
    Sitecore MVPs

Our Advantage

  • Offshore Delivery Center
  • 8 Sitecore MVPs
  • Cross-Industries Expertise

Publications
& Thought Leadership

EBOOK
A Quick Guide to the Sitecore CDP
A CDP as a critical tool in the modern tech stack that is one place to collect and organize all your data - giving your business a clear and comprehensive understanding of every customer.
Sitecore CDP
Webinar
Building Fluid Commerce Experience with Sitecore XC
Watch our webinar as we talk about how fluid commerce fits into your omnichannel strategy to drive customer loyalty and personalization across channels.
Building Fluid Commerce Experience with Sitecore XC image
EBOOK
Sitecore : The Case for an Upgrade
Why should you look at an upgrade? What are the business benefits you can expect? How is each version of Sitecore different from the older one? Find answer to all these and other Sitecore upgrade questions in this whitepaper.
Sitecore upgrade services

About Altudo

We are a customer experience agency focused on delivering business value through 1:1 personalized, seamless experiences across all channels. Our services span CX strategy, websites, mobile apps, ecommerce, customer service, and data programs, serving industries like CPG, Retail, Legal, Manufacturing, Tech, Finance, and Travel.
WHY ALTUDO
PARTNERS
CAREERS
CONTACT US
INSIGHTS
TERMS OF USE
Office Headquarters
USA
222 Broadway, Suite 1862, New York, NY 10038
Locations
India
London
Canada
Dubai

Talk to us

With a focus on Digital Strategy and Customer Experience, we create custom-fit solutions that align with our clients' unique business objectives. Partner with us to enhance business performance and drive impactful results.  

footer
How Can We Help