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Customer Portal Modernization

Remain in control of your customer experience across all digital touchpoints with a single set of tools

 

Offering convenience with customer portals for ever-lasting relations

Elevate your client experience with a seamlessly connected journey across all touchpoints. In an age where consistency is king, our solution focuses on uniting interactions to foster deeper engagement and loyalty. Leveraging latest technologies such as headless architecture and JAMstack, we ensure lightning-fast speed and unprecedented security. Gain centralized control over all digital touchpoints from a single experience platform that already powers your public website, empowering you to orchestrate personalized experiences and real-time updates effortlessly. Create content once and use it everywhere.

What Customer Portal Services
Do We Offer?

1

Customer Portal Workshop

Taking an outside-in view of what works and what doesn't when it comes to client portals in your industry, we use real-time data to guide experience optimization recommendations, and create a roadmap with a budget for portal or gated website modernization.
2

Customer Portal Implementation

Building on the gold standard solution, OneWeb, for managing public and gated websites in Sitecore, we modernize the implementation, bringing self-service to marketers, removing the support headache from IT, and activate experience management capabilities across all digital touchpoints.
3

Operations and Change Management

Aligning digital experiences and consolidating multiple touchpoints into a single connected journey requires a change in the way of working. Our strategy and change management team is here to design the new processes around experience management, content, and marketing operations to help hit the ground running and rapidly realize value.

Our
Partners

Salesforce Logo
Sitecore Logo
1

Connected CX

Create meaningful digital relationships, simplify conversion paths, develop trust, and make it easier to accomplish tasks.
2

Self-service

Give marketers full control over all digital touchpoints.
3

Operational Efficiencies

Centralize digital marketing capabilities and scale them across all digital touchpoints. Copy and asset reusability.
4

Experimentation and Personalization

Perform automated testing and personalization across all touchpoints.
5

Compliance

Single global flexible component library compliant with security and accessibility.
6

Removed Hosting Cost

Use of SaaS platforms to eliminate direct hosting cost and the associated overhead.
7

Performance

Global minimum SLA at 99.95% uptime with a 10x improvement on page load speed due to Jamstack.
8

Composability

Keep the solution agile and allow marketing teams to take advantage of the latest capabilities for experience management.

Workshops that get you going

Vasiliy Fomichev
Vasiliy Fomichev
Sitecore Technology 8x MVP
Vice President – Digital Content and Experience

Realize Business Value With Sitecore

Invest in the future of building a digital experience for your brand with Sitecore. Understand the true potential of Sitecore and achieve multiple milestones for your business with it.
Ashish Kapoor
Ashish Kapoor
Sr. Director Digital Solutions

Sitecore XM Cloud

Create unforgettable customer experience with lightning-fast Sitecore XM Cloud by simplifying content authoring and improving businesses performance.

Publications
& Thought Leadership

EBOOK
Digital Customer Engagement for Asset and Wealth Management Companies
In this Ebook, you will have a clear understanding of what the modern-day investors expect from their wealth managers, along with what big names in the finance industry that are successfully delivering the desired CX.
Digital Customer Engagement for Asset and Wealth Management Companies image
EBOOK
Consumer Intent to Commerce
Here is an ebook that talks about the importance of embracing the power of digital for CPGs to enhance customer's digital experiences, using the right tips and tricks to help you stay on top of market demand.
Consumer Intent to Commerce image
EBOOK
How to Create 1:1 Customer Experiences at Scale
To help you understand and navigate CX better, we've put together this ebook in collaboration with Sitecore and Salesforce.
1:1 Customer Experiences with Sitecore

About Altudo

We are a customer experience agency focused on delivering business value through 1:1 personalized, seamless experiences across all channels. Our services span CX strategy, websites, mobile apps, ecommerce, customer service, and data programs, serving industries like CPG, Retail, Legal, Manufacturing, Tech, Finance, and Travel.
WHY ALTUDO
PARTNERS
CAREERS
CONTACT US
INSIGHTS
TERMS OF USE
Office Headquarters
USA
222 Broadway, Suite 1862, New York, NY 10038
Locations
India
London
Canada
Dubai

Talk to us

With a focus on Digital Strategy and Customer Experience, we create custom-fit solutions that align with our clients' unique business objectives. Partner with us to enhance business performance and drive impactful results.  

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